This policy explains how personal data is used when you visit yoursweetloc.fr, contact Your Sweet Loc and manage your booking. It supplements the terms and conditions, available in the footer.
1. Who can you contact?
Your Sweet Loc is the trading name of Your Sweet Immo, a French single-shareholder simplified joint-stock company (SASU) with share capital of 1 000 €, registered with the Compiègne Trade and Companies Register under number B 911 521 706. Your Sweet Immo is the controller for the processing it determines for its website, communications and own business.
For properties handled by the holiday let management service, the rental agreement is concluded with the owner, who receives payment for the stay. Your Sweet Immo handles booking follow-up and communication with guests. The data needed for these tasks is processed for the purposes of that management; the owner’s own obligations remain separate.
- Post: Your Sweet Immo, 12 rue du Général Koenig, 60280 Venette, France.
- E-mail: contact@yoursweetloc.fr.
- Telephone: +33 7 75 70 15 77.
2. What data and for what purposes?
- Responding to your requests: when you contact us by e-mail or telephone, we use your contact details and the content of your request to reply. Communications preparing a booking fall under pre-contractual measures; other requests are handled on the basis of our legitimate interest in responding to people who contact us.
- Preparing and managing your stay: identity, contact details, dates, property, number of guests, selected options and relevant communications are used to enter into and perform the contract, arrange arrival, departure and the services requested.
- Tracking payments and refunds: amounts, transaction references and statuses are used to manage payments and adjustments. Card details are entered in Stripe’s secure payment process.
- Complying with legal obligations: the information needed for invoicing, accounting, tourist tax and, for foreign guests, the individual police registration form is processed under the conditions laid down by the applicable legislation.
- Handling complaints and protecting the service: communications, relevant supporting documents and necessary technical data may be used to resolve an incident, ensure security and defend the parties’ rights, on the basis of legitimate interest or a legal obligation depending on the situation.
- Measuring website traffic: Google Analytics is used only with your consent, as described below.
This website does not offer a contact form or newsletter subscription. Contact links open your e-mail application. Providing the information needed for a booking allows it to be processed; without it, the booking or the service concerned may not be possible.
3. Who receives the data?
Information is used by authorised persons for the tasks assigned to them. The owner concerned and those involved in the stay receive the information needed for their role; cleaning providers do not need access to the guest’s entire file.
- Beds24: booking engine and stay management.
- Hostinger : hosting the website and transmitting the connection data needed to display it.
- Stripe: secure processing of payments, deposits and adjustments. For third-party accommodation, the payment account is the owner’s. Stripe also has its own responsibilities under its obligations as a payment provider.
- Airtable and Make: management of booking records and automation of communications related to the stay.
- Google: audience measurement when you accept it.
- OpenStreetMap and booking engine services: receipt of connection data when the map or booking engine is displayed, as described below.
Public administrations and competent authorities may receive data required by law. Payment data is also processed in accordance with the Stripe's privacy policy.
4. Cookies, audience measurement and embedded services
Your choice for Google Analytics
Google Analytics 4 measures visits and website use if you accept it. Before you consent, Google’s measurement service is not loaded and no audience measurement request is sent to it. Declining does not prevent you from viewing properties or booking.
Your acceptance or refusal is stored for 6 months. You can change your choice or withdraw your consent at any time using the “Manage cookies” button in the footer. Withdrawal stops future measurement; it does not affect processing lawfully carried out before withdrawal.
Google Analytics measurement cookies are configured with a maximum lifetime of 180 days, without automatically renewing this expiry on each visit. The property’s event data retention setting is currently 2 months, with a reset on new activity; this setting does not constitute a single retention period for all aggregated reports.
Measurement is limited to audience data: advertising features and Google Signals are disabled. Transmitted page addresses contain no search parameters or fragments; information entered to book and guests’ identifying data are not sent to Google Analytics.
Map and booking
The map loads OpenStreetMap tiles when you request that it be displayed. The provider then receives connection data, including the IP address needed to transmit the images.
The Beds24 booking engine loads when you request a price or open a pre-filled stay search. It exchanges the criteria needed to calculate the price and may load resources from its media service. Cookies or storage related to its operation may be used. Opening the engine does not constitute consent to optional tracking.
A tracker may only be used without consent if it meets the statutory exemption conditions, in particular where it is strictly necessary for the service expressly requested. Optional trackers require prior consent.
5. Data retention
The retention period depends on the purpose and applicable obligations. Data useful for managing the stay does not necessarily need to remain accessible once it is completed. Documents that must be retained are archived with access limited to authorised persons.
- Invoices and accounting supporting documents: statutory retention for 10 years from the end of the financial year concerned.
- Electronic contracts concluded between a professional and a consumer for at least 120 €: retention of the written contract for the statutory period. For a service to be performed later, this covers the period between conclusion and performance, followed by 10 years from performance. The other contracting party may request access to it.
- Individual police registration forms for foreign guests: retention for 6 months, in accordance with obligations applicable to tourist accommodation.
- Audience measurement choice: stored for 6 months.
These obligations do not justify retaining all data from a stay for 10 years. Data retained for a dispute is limited to what is necessary and to the period justified by the proceedings or remedy concerned.
6. Your rights
Depending on the legal basis and the conditions laid down by the GDPR, you may request access to your data, its rectification or erasure, restriction of processing or data portability, and object to certain processing. You may withdraw consent at any time and set instructions concerning your data after your death.
Send your request to contact@yoursweetloc.fr or to the postal address given above. In the event of reasonable doubt, we may ask you only for the information needed to verify your identity. Erasure may be limited where a legal obligation or the defence of rights requires certain documents to be retained.
You may also lodge a complaint with the Commission nationale de l’informatique et des libertés (CNIL).
7. Changes to this information
This policy is updated to reflect how the website is used and the applicable rules. Changes to processing that require new information or renewed consent are accompanied by the corresponding procedure.