These terms apply to direct bookings of temporary stays offered on yoursweetloc.fr. Stays are limited to a maximum of 90 days and do not allow you to establish your main residence or register your address at the property.
Your Sweet Loc is the trading name used by Your Sweet Immo.
1. Booking and Payment
Full payment is required at the time of booking. The booking becomes binding upon full payment and is confirmed by e-mail.
- The Beds24 booking engine uses Stripe to process payments securely. For third-party rentals handled by the holiday let management service, payment is received through the owner’s Stripe account.
- Card details are entered in the secure payment process. Transaction references and the information needed to track payment are used to manage the booking.
- The price of the stay includes accommodation and applicable charges, including cleaning and tourist tax. Selected options are added to the price in accordance with their terms.
2. Changes or cancellation
For a direct booking, the cancellation terms are as follows:
- Free cancellation up to 7 days before the arrival date.
- After this deadline, or in the event of a no-show, the accommodation price remains payable. Cleaning charges, tourist tax and extras are refunded in accordance with article 3.
- If the guest chooses to cut their stay short, the accommodation price remains payable, subject to statutory rights.
Changes to dates or services require agreement with the accommodation provider. A change or cancellation initiated by the provider is handled in accordance with contractual commitments and the guest’s statutory rights, particularly regarding refunds and, where applicable, compensation.
3. Refunds
- For a cancellation within the free cancellation period, the sums paid for the booking are refunded.
- For a cancellation after this deadline or a no-show, the refund covers cleaning charges, tourist tax and extras; accommodation remains payable. This rule applies to cancellation of the stay and no-shows.
- Refunds relating to a cancellation are processed within 5 working days of the cancellation date. The time taken for the credit to appear then depends on the guest’s bank.
These cancellation terms are separate from the right of withdrawal. Under article L221-28, 12° of the French Consumer Code, the right of withdrawal for distance contracts does not apply to non-residential accommodation services provided on a specific date or during a specific period.
4. Use of the Accommodation
- Users must comply with the rules and regulations of each property rented.
- The property is made available for the duration of the stay agreed in the contract, in accordance with applicable legal rules.
- Check-in: self check-in, available from 4 pm.
- Check-out: no later than 10h. Early check-in or late check-out are possible on request, subject to availability, applicable rates and confirmation.
- The guest takes care of the property and its equipment. Each party is liable for damage attributable to them under the conditions laid down by law. These terms do not limit the guest’s statutory rights.
5. Security deposit
The security deposit takes the form of a card pre-authorisation scheduled 2 days before arrival. Its amount depends on the property, ranging from 200 € to 500 €. The pre-authorisation reserves the amount without a final charge; how it is displayed may vary depending on the bank.
If there is no justified deduction, release is initiated no later than 7 days after departure, generally on the same day or the following day. The actual availability of funds then depends on the bank.
If damage attributable to the guest is found, a deduction may be requested up to the amount of documented costs. Findings, photographs and supporting documents may be shared with the guest, who may submit comments and any useful evidence. Photographs taken by the team are one form of evidence among others and do not deprive the guest of their right to dispute the claim.
6. Tourist tax
Tourist tax is collected according to the rules of the competent local authority, taking applicable exemptions into account. It is separate from the accommodation price.
7. Privacy and personal data
- Personal information collected when booking is processed in accordance with our privacy policy, available in the footer.
- Stripe processes payment data in accordance with its privacy policy.
8. Intellectual property
The website’s texts, photographs, illustrations and other content are protected by the rights of their respective holders. Viewing them does not authorise reuse beyond what is permitted by law and the applicable permissions.
9. Complaints and mediation
For any complaint about your stay, you can write to contact@yoursweetloc.fr, stating your booking reference and the subject of your request.
Consumers have the right to use a consumer mediator free of charge for a dispute with a professional, after a prior written complaint and subject to the statutory admissibility requirements. Mediation does not deprive either party of their right to bring the matter before a court.
10. Applicable version
The terms applicable to a booking are those accepted when it was made. Updates intended for future bookings do not change commitments already entered into, subject to applicable legal provisions.
11. Contact
If you have any questions about these Terms and Conditions of Sale, you can contact us at the following address: contact@yoursweetloc.fr.